Find and report road or street problems (like potholes, blocked drains, or obstructions)

Report your issues here: fixmystreet.northamptonshire.gov.uk

How to report a problem

1. Enter a Northamptonshire postcode, street name and area, or check an existing report number
2. Locate the problem on a map of the area
3. Enter details of the problem. Please enter a single problem per enquiry. The first item described will be taken as the enquiry
4. Confirm the report and Northamptonshire Highways will investigate

What happens next?

• Report is logged
• Report is investigated within 5 working days
• The Street Doctor team will ascertain what needs to be done
• Street Doctor will report back what they intend to do and timescales. You will receive an update when actions are taken
• If Street Doctor will not be addressing, they will tell your clearly why
• If it is the responsibility of another organisation, Street Doctor will report for you and provide report number details

Emergencies can be reported by phone – between 9.00am and 5.00pm, Monday to Friday call 0300 126 3000 for North Northamptonshire Council.

Outside of these hours please ring 01604 651074. Issues reported to Street Doctor via this system may not be reviewed to for up to 5 working days.

To report abandoned vehicles, flooding or street lighting issues please use the below links:

• Abandoned vehicles
• Flooding
• Street lighting

Repair Times

Emergency reports- will be inspected within 2 hours

P1 – 24 Hours – High Risk – pose a high risk and hence require a quicker response to repair following the risk based assessment undertaken by the Highway Safety Inspectors. If in the judgement of the inspector the defect is considered to represent a significant or imminent hazard, repair or make safe within 24 hours. If the defect can only be made safe within 24 hours carry out permanent repairs as a P4 Repair.

P2 – 7 Calendar Days – Medium to High Risk – following the risk based assessment undertaken by the Highway Safety Inspectors, require a repair within the 7 calendar day timeframe

P3 – 28 Calendar Days – Low to Medium Risk – deemed to carry more risk than P4 defects and hence require a speedier repair following the risk based assessment undertaken by the Highway Safety Inspectors

P4 – 26 Calendar Week Repairs – Low Risk – fall within investigatory levels however they are deemed to carry a low level of risk, hence being given longer following the risk based assessment undertaken by the Highway Safety Inspectors, for a repair to be undertaken.